Privacy Policy

At MileageManager, we are dedicated to protecting our customer's privacy. This Privacy Policy sets forth our commitment to you to protect the privacy of your Individual Information that is collected through the Service. Because protecting your privacy is very important to us, we have adopted the following policies to safeguard your Individual Information and are committed to protecting the confidentiality of such. The terms of the Privacy Policy are:

  • We will limit the collection and use of "Individual Information" (as defined below) to what is necessary to administer our Service, provide you with the highest quality Service, and offer you information we think will be of interest.
  • We will not sell your personally identifiable data to any third parties, nor will we contact you without your explicit permission, unless required to service your membership.
  • We will not disclose any Individual Information except in limited circumstances as specifically provided below.
  • No MileageManager employee will have access to your passwords, PINs or other Individual Information that is necessary for account access.

MileageManager intends to abide by applicable laws governing the disclosure to governmental entities of Individual Information and other records. When responding to legal process served by non-government entities, unless otherwise ordered, current policy is to make reasonable efforts to notify affected visitor(s) in advance of releasing the information in order to provide visitor(s) an opportunity to pursue any available legal protection.

MileageManager is part of the company that brings you InsideFlyer magazine and We have been serving frequent flyers since 1986. We have always valued our relationship with our customers and we will continue to conduct our business in a manner that demonstrates our utmost respect for the user's privacy. The Service will be provided to you only under the Terms of Service agreement, which can be viewed here.


What type of Individual Information does MileageManager collect?
MileageManager collects personal data such as your name, street address, telephone number, billing information, email address, and individual account data (i.e., your frequency account numbers and PINs or Passwords) when you enroll in this Service. This information is required in order to provide you with all of the benefits of the Service. You can update or edit this personal data from any page on the Web site. We use your account information to retrieve your frequency data, which is reported on your Account Summaries. We gather this data on your behalf, for your benefit only. You are in no way authorizing MileageManager to redeem, transfer, or otherwise add or deduct miles or points from any of your accounts.

We may also collect billing information such as credit card type, number, and expiration date. A third party company will verify your credit card information. The verifying company is contractually bound not to use your information for any other reason.

Like most Internet Web sites, we collect and store certain Navigational Information, such as data on the choices you make among the range of available content and the times and ways you access such. In addition, we log IP addresses, ISPs, and browser types for internal quality assurance matters and to assess technical capabilities of our site. The information is not tied to any personally identifiable information.

MileageManager retains all electronic communications for quality assurance, dispute resolution or servicing of the customer. We may also keep written communications to our Customer Service department. The email system serving the site retains the contents of private email communications for a limited time frame. There is no guarantee that such forms of correspondence will or will not be retained. Consequently, if you wish to preserve copies of any communications, you should store such communications on your personal computer hard drive or in print form.


How is my Individual Information protected and secured?
Our number one priority is customer trust. We understand the need for our customers' personal data to be completely secure and private, and we have designed an advanced and highly sophisticated system to protect our customers' Individual Information.

MileageManager maintains physical, electronic and procedural safeguards that comply with federal standards to guard your Individual Information. Customer Individual Information is stored in encrypted format in our database, and is transmitted in that encrypted format within the network. This database is also kept behind sophisticated firewalls for added security.

The database is physically protected at a secure, third-party site and is monitored by security personnel twenty-four hours a day. We safeguard Individual Information from unauthorized access and only authorized employees or agents who need to carry out legitimate business functions are permitted access to Individual Information. In addition, employees are educated on our privacy and security policies and access to data is limited to only those employees who need it to perform their job functions. Employees who violate privacy policies are subject to disciplinary actions, up to and including termination where appropriate.

MileageManager ensures the privacy of your data sent across the Internet by using Secure Socket Layers (SSL) to prevent unauthorized access, tampering with, or intercepting of your data. The site has several links to other Web sites, and is not responsible for the privacy policies or security of these other Web sites or their programs.


How can I change the Individual Information I previously disclosed?
The site includes an Add/Remove Program section for reviewing or updating Individual Information needed for accessing third party Web sites. If you are unable to change this information through the Add/Remove Program section, you can use our Contact Us form to request the change. We do not currently provide an interface for changing access information (such as passwords or PINs) for third party sites via the MileageManager site. In addition, you cannot update or change Individual Information that is retrieved by MileageManager from third party Web sites for display on the MileageManager Web site. To change this access information, and other Individual Information from third party Web sites, you will need to follow the procedures set forth by the third party Web sites themselves.


Does MileageManager disclose any of my Individual Information to any other parties?
Your Individual Information will never be sold or shared with any affiliated or unaffiliated third parties, except (i) to provide you with the MileageManager Service, (ii) pursuant to joint marketing arrangements described below, or (iii) as required or permitted by law. For example, in order to provide you with the Service, we must disclose your user access information to third party Web sites. Frequency programs specifically operate these Web sites, which is necessary to obtain the information to administer our Service. When you register for the Service, you are deemed to authorize disclosures by MileageManager to provide the Service.

MileageManager reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions. However, we may release or share compiled data on all of its members, none of which would contain personally identifiable Information or statistical information derived from travel activity. We may also disclose billing information such as credit card type, number, and expiration date to a third party company for the purpose of verifying your credit card information. The verifying company is contractually bound not to use your information for any other reason.

Your individual transactions and user profile information will not be provided to any third party. However, we may share or publicly announce compiled, aggregate data containing no personally identifying information. For example, MileageManager would not release anything about you individually, such as your name.

MileageManager does not access or disclose the contents of private communications (e.g., email), unless we, in good faith, believe that such action is necessary (a) to comply with applicable law or valid legal process (e.g., search warrant or court order), (b) to protect the rights or property of MileageManager. We also never make our email list available to companies, nor do we release members' telephone numbers or credit card numbers.


Does this Privacy Policy Apply to Third Party Web sites accessed through MileageManager?
No. This Privacy Policy only applies to the MileageManager Web site, and not sites that are accessed through us. We act as your personal agent, communicating between you and the Web sites you use. MileageManager does not accept responsibility for the actions and policies of any third party Web sites you access. This also pertains to the Individual Information you have provided to them, or which you authorize MileageManager to give to them for accessing their Web sites, or which they obtain through your use of their Web sites directly and/or through the Service. You should be careful to review any Privacy Policies posted on those Web sites before signing up with or using them. MileageManager does not accept responsibility for the service provided to you by these third party Web sites. For more detail about this, please review our Terms of Service.


Will I be contacted after I register?
In addition to receiving your requested statement, we'll periodically contact users with certain types of administrative messages. These messages will include a "Welcome Message" to confirm new membership; user requested Summaries and Email Alerts; AwardPlanner award request notifications; notifications of new features or enhancements to the service; expiration of membership notices; and other customer service issues.


Does MileageManager use cookies?
MileageManager stores a cookie on your computer if you have cookies enabled. If you do not have cookies enabled, you will be unable to use the Service. A cookie is simply a text file, which indicates your User Name or session identification number. We may use cookies for a variety of purposes, all of which are intended to make a better service for you. For example, we use a cookie to maintain session information for logged in users, to prevent the need for re-entry of login information when browsing outside the MileageManager Service. We also use a cookie to identify existing users of the Service when they enter the Web site, specified by the user through the "Remember Me" function, so that we are able to pre-fill their User Name and so that they may receive a start page more optimized for current subscribers than for new users.

We reserve the right to use cookies to deliver content specific to your needs and interests. We may also use cookies to track user trends and patterns in order to better understand and improve areas of our sites that our users find valuable. These cookies are not linked to personally identifiable information.

We also reserve the right to use outside ad companies to display ads on our sites. These ads may contain cookies. Our ad companies collect cookies received from banner ads. We do not have access to this information. The acceptance of these cookies is not required for the use of the MileageManager Service.


What happens to the Individual Information of the former users?
You can cancel your enrollment at any time and have all Individual Information deleted from our records by contacting Customer Service. Data is normally retained for at least 90 days after the termination of the Service unless otherwise requested by the customer. However, we do not guarantee that such data will be retained and restorable upon the reactivation of a membership. Customers can request upon the termination of the Service to have their Personal Information purged. However, Billing Information and any related contact information may be retained for an unlimited amount of time. Any information deleted from the system will be completely removed from the system and all backup systems within seven days of the request.

The terms of the most current Privacy Policy will also apply to the Individual Information of former users.


Will I be informed of changes to the Privacy Policy?
We reserve the right, at our discretion, to make changes to this Privacy Policy. You may review updates to the Terms of Service and Privacy Policy at any time via links on our site. You agree to accept electronic communications and/or postings of notification messages on the Web site, and that such electronic communications or postings constitute notice to you of the Privacy Policy. The continuing use of the Service constitutes your acceptance of these changes.


Who can I contact if I have any questions regarding my privacy?
You should contact MileageManager for any questions or suggestions you have via our Contact Us form. For more information regarding privacy you can visit the Federal Trade Commission for an overview of privacy protection.


How will disputes regarding the Privacy Policy be handled?
If you have a problem or dispute with MileageManager regarding this Privacy Policy, or the treatment of your Individual Information, this problem or dispute will be subject to both this Privacy Policy and the Terms of Service.