MileageManager

 

Frequently Asked Questions

Have a question that isn't answered here? Please Contact Us and we will be happy to find the answer for you.

About MileageManager & How it Works

Benefits of MileageManager

Enrollment & Using MileageManager

Account & Statement Inquiries

Privacy, Security & Technology

 

About MileageManager & How it Works

I want to add a travel program that is not on your list of programs. Why don't you support this program?
We fully expect to support all programs in the not too distant future. But, as it stands today, some programs still do not provide online statement information, and we can only support programs that provide this service.

We are always interested in adding new programs. If you know of a program that offers online statements, but that is not supported by MileageManager, please Contact Us to let us know about it.

Click here to view a list of all supported programs.

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Benefits of MileageManager

Why should I pay for MileageManager when I can get a similar service for free elsewhere?
While others may offer applications similar to ours, none has all of the features you will find with MileageManager. Not only do we track your frequent traveler program activity, balances, and elite-level status, we also offer award availability searching through our AwardPlanner service, and can email you to let you know your miles are in danger of expiring. That last feature alone has proven worth the cost of the service to many a member.

At any price, you simply will not find a better mileage tracking application than MileageManager.

But don't just take our word for it, Enroll for a complimentary 30-day, no obligation trial membership today and compare our service to the others that are out there. We're sure you won't be disappointed.

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Can I use MileageManager to book award tickets or redeem frequent flyer miles?
You'll still have to book your award tickets directly through the programs, but we can most certainly help you to find award ticket availability with our service. You just tell us where you want to go and when, and we will search all of your programs and let you know which ones have awards available.

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Enrollment & Using MileageManager

How do I enroll in MileageManager?
We're glad you asked. To join MileageManager, just click the "Join" tab in the top right corner of any MileageManager page, complete the enrollment form, click "Accept" at the bottom of the form to accept our Terms of Service and begin reaping the benefits of our service - it's that easy.

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How long does a MileageManager membership last?
Your membership is valid for one year (365 days) from the date that you enroll. If you sign up for a free trial period, then, of course, your membership is valid for the trial period only. When you pay to continue your membership, it is good for 365 days from the expiration of your trial membership.

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After I enroll, how long will it take for all of my balances to appear on my statement?
Your account information will generally be available immediately days after you enroll.

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Can I add my spouse, child or friend to my account?
In order to manage frequent flyer miles and points of additional family members or friends, you simply need to enter their account information in the same manner as you processed your own.

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I tried to Sign In numerous times with no success and now I receive an error saying I am locked out. What has happened?
Check the Username and Password that you were using when you tried to sign in. If you try to sign in five times using an invalid Username or Password, MileageManager automatically locks your account for security reasons. Your account will be locked for a period of 24 hours before you can try signing in again. If you would like to have your account unlocked before that time, please Contact Us for assistance.

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Account & Statement Inquiries

How often will my accounts be updated?
We run an update on all of your accounts once every seven days. At any time, you also have the ability to view your latest account information by hitting the refresh button.

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Privacy, Security & Technology

How can I be assured of the privacy of my information?
We carefully safeguard all of your information, as the privacy of our members is paramount to us. We understand the need for our customers' personal data to be completely secure and private, and we have designed an advanced and highly sophisticated system to protect our customers' Individual Information. For details on how we keep your information secure; please refer to our comprehensive Privacy Policy for additional information and FAQs.

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What type of Individual Information does MileageManager collect?
MileageManager collects personal data such as your name, street address, telephone number, billing information, email address, and individual account data (i.e., your frequent travel account numbers and PINs or Passwords) when you enroll. This information is required in order to provide you with all of the benefits of the service.

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Do you sell or rent your members' information?
We will never sell or rent your personally identifiable information to any third parties, not even your email address.

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Does MileageManager disclose any of my Individual Information to any other parties?
MileageManager will not disclose any personally identifiable information, except where required to provide you with the MileageManager service. For instance, MileageManager must disclose your user access information to the third-party Web sites operated by frequent travel programs, which is necessary to obtain the information to administer our service. MileageManager may release or share compiled data on all of its members, none of which would contain personally identifiable Information or statistical information derived from travel activity.

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Will I be contacted after I register for MileageManager?
In addition to receiving your requested statement, we'll periodically contact users with certain types of administrative messages. These messages will include a "Welcome Message" to confirm new membership; user requested Summaries and Email Alerts; AwardPlanner award request notifications; notifications of new features or enhancements to the service; expiration of membership notices; and other customer service issues.

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How can I change the Individual Information I previously disclosed?
The MileageManager site includes an Edit Profile section for reviewing or updating contact information and membership preferences, and an Add/Remove Program section for reviewing or updating Individual Information needed for accessing third-party Web sites. If you are unable to change this information through the Web site, please Contact Us for further assistance.

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Who can I contact if I have any questions regarding my privacy?
You should contact MileageManager for any questions or suggestions you have via our Contact Us form. For more information regarding privacy you can visit the Federal Trade Commission for an overview of privacy protection.

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What happens to the Individual Information of the former users of MileageManager?
Data is normally retained for at least 2 weeks after the termination of the service unless otherwise requested by the customer. However, MileageManager does not guarantee that such data will be retained and restorable upon the reactivation of a membership. Any information deleted from the MileageManager system will be completely removed from the system and all backup systems within fourteen days of the termination of your account.

The terms of the most current Privacy Policy will also apply to the Individual Information of former users of MileageManager.

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