Frequently Asked Questions
MileageManager brought to you by PrivilegeFlyer takes the complicated task of tracking your frequent travel program activity and makes it simple by placing all of your activity — including balances, elite-level status and much more — right at your fingertips.
Below we've listed the most frequently asked questions regarding the MileageManager brought to you by PrivilegeFlyer service. If you have a question that isn't answered here, please Contact Us and we will be happy to find the answer for you.
About MileageManager brought to you by PrivilegeFlyer & How it Works
Only the most comprehensive mileage management resource on the Internet, that's all. Not only do we track your frequent traveler program activity, balances, and elite-level status, we also:
- Keep you informed of current bonus promotions, so you can maximize your mileage earnings;
- Provide everything you would ever need to know about your frequent traveler program;
- Send automatic email notifications so you can avoid expiring miles, or be notified that you qualify for that award you have been after, and more, all at your request; and
- Reconcile your award activity so you never miss a mile that is coming to you.
And you can access all of this from virtually anywhere in the world with standard Web browsing software. No messy software installations or operating system conflicts. Whether at home, work, or on the go, MileageManager brought to you by PrivilegeFlyer is always at your fingertips.
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We can't access your online statements without them. We gather your account information directly from the Web sites of the various frequency programs and, if the program requires you to enter your account number and password to see your statement online, they're going to require us to do the same thing.
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We fully expect to support all programs in the not too distant future. But, as it stands today, some programs still do not provide online statement information, and we can only support programs that provide this service.
We are always interested in adding new programs. If you know of a program that offers online statements, but that is not supported by MileageManager brought to you by PrivilegeFlyer, please Contact Us to let us know about it.
Click here to view a list of all supported programs.
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Benefits of MileageManager brought to you by PrivilegeFlyer
MileageManager brought to you by PrivilegeFlyer is strictly a mileage tracking service, and cannot help you book award tickets or redeem frequent flyer miles.
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Enrollment & Using MileageManager brought to you by PrivilegeFlyer
We're glad you asked. To join MileageManager brought to you by PrivilegeFlyer, just click the "Enroll" tab in the top right corner of any MileageManager brought to you by PrivilegeFlyer page, complete the enrollment form, click "Accept" at the bottom of the form to accept our Terms of Service and begin reaping the benefits of our service - it's that easy.
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Click on the "My Accounts" tab at the top of the page and select "Renew Membership." Then just follow the steps outlined to complete your renewal.
If you have trouble renewing your membership, please Contact Us.
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Your complimentary membership is valid for as long as you remain an active member of the Privilege Flyer service.
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Your account information will generally be available 1-2 days after you enroll. Because some programs download more frequently than others, you might see balances on some of your programs sooner than others. If your accounts have not been updated in more than two days, Contact Us for assistance.
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MileageManager brought to you by PrivilegeFlyer can only track one account per frequency program per membership. Tracking additional accounts requires additional memberships.
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All of the various programs only allow members to maintain one account in their program. If by some chance, a member is able to establish two accounts with a given program, the program will consolidate the accounts upon discovering the error. So, in keeping with the rules of the various programs, and to keep our membership fees low, we only allow you to track one account per program.
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Select the "Sign In" tab at the top of the page and click on "Forgot your password?" You will then be required to provide the correct answer to your previously submitted password retrieval question. Once you answer the question correctly, the system will send your Password to your email address on record. If you have forgotten the answer to your question, or if you do not know your User Name, please Contact Us for further assistance.
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Check the User Name and Password that you were using when you tried to sign in. If you try to sign in five times using an invalid User Name or Password, MileageManager brought to you by PrivilegeFlyer automatically locks your account for security reasons. Your account will be locked for a period of 24 hours before you can try signing in again. If you would like to have your account unlocked before that time, please Contact Us for assistance.
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You can edit your account information in the "Add/Remove Program" or "Summaries" sections. Click on the program name under "Currently Registered Program Accounts" to modify program information. When you Sign In, MileageManager brought to you by PrivilegeFlyer takes you directly to the "Summaries" page. Under the "Account Summary" section, you can click on the program account name to modify program information. Please Note: the MileageManager brought to you by PrivilegeFlyer system will not allow an account number to be changed if activity has already been gathered for it. Also, you can not change a registered frequency program to a different program.
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Don't worry, on a relative scale of difficulty, getting the required PINs and Passwords needed for MileageManager brought to you by PrivilegeFlyer ranks far below that of booking an award trip to Hawaii. In fact, if you have ever viewed your program balances online, then you already have all the information you need. Now all you have to do is find it (depending on your organizational habits, this may, in fact, be more difficult than booking the award trip to Hawaii). Not to fear, if necessary, you can contact the program's customer service center and they will be happy to provide this information for you.
If, on the other hand, you have never logged into your programs' Web sites, please follow the instructions for each program given when registering the program with MileageManager brought to you by PrivilegeFlyer to obtain the required information.
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You can edit your account information in the "Add/Remove Program" or "Summaries" sections. Click on the program name under "Currently Registered Program Accounts" to modify program information. When you sign in, MileageManager brought to you by PrivilegeFlyer takes you directly to the "Summaries" page. Under the "Account Summary" section, you can click on the program account name to modify program information.
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You may cancel your complimentary membership at any time by contacting Customer Support.
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Account & Statement Inquiries
We run an update on all of your accounts once every seven days. Unfortunately, that doesn't mean that you will always see your most recent activity within seven days. Why, you ask? Good question. We rely on the programs to post your account information. In other words, if your program hasn't yet posted your activity in your account, then it won't show up on your MileageManager brought to you by PrivilegeFlyer statement. But, we can guarantee that if the programs have posted your activity, it will show up on your MileageManager brought to you by PrivilegeFlyer statement no later than seven days after the program posts it.
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More than likely, the balance discrepancy between your account and your MileageManager brought to you by PrivilegeFlyer statement is a result of our update procedures and doesn't require a "fix." Because we update your account information once every seven days, short-term balance discrepancies may occur when the program updates its site between our scheduled updates. If you notice a discrepancy in your balance, your best approach is to wait for up to seven days, in which time MileageManager brought to you by PrivilegeFlyer should match the balance at the program's Web site. If, after seven days, the discrepancy still exists, Contact Us and we will investigate the situation.
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It is not unusual for accounts to update on varying dates. The update cycle depends on when the programs are registered with MileageManager brought to you by PrivilegeFlyer, and can vary by a day depending on the overall number of programs needed to update for all members. If there were any error conditions that prevented MileageManager brought to you by PrivilegeFlyer from updating an account, the update cycle will depend on the date that the error condition was corrected.
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Whenever there is a problem with your account information, you will find an error message in the "Message Center" section of your statement indicating that one or more of your accounts cannot be updated. By clicking on the program name in the "Account Summary" section of your "Summaries", you will see an explanation of the problem and how to solve it if necessary.
If there is no indication of an error, and your account continues to not get updated, please feel free to Contact Us and we will assist you.
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Not all programs list detailed, program-specific activity information on their Web sites, and we are only able to report what is shown on the programs' sites and applicable to the program proper.
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Privacy, Security & Technology
We carefully safeguard all of your information, as the privacy of our members is paramount to us. We understand the need for our customers' personal data to be completely secure and private, and we have designed an advanced and highly sophisticated system to protect our customers' Individual Information. For details on how we keep your information secure; please refer to our comprehensive Privacy Policy for additional information and FAQs.
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MileageManager brought to you by PrivilegeFlyer collects personal data such as your name, street address, telephone number, billing information, email address, and individual account data (i.e., your frequency account numbers and PINs or Passwords) when you enroll in this Service. This information is required in order to provide you with all of the benefits of the Service.
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We will never sell or rent your personally identifiable information to any third parties.
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MileageManager brought to you by PrivilegeFlyer will not disclose any personally identifiable information, except where required to provide you with the MileageManager brought to you by PrivilegeFlyer Service. For instance, MileageManager brought to you by PrivilegeFlyer must disclose your user access information to the third-party Websites operated by frequency programs, which is necessary to obtain the information to administer our Service. MileageManager brought to you by PrivilegeFlyer may release or share compiled data on all of its members, none of which would contain personally identifiable Information or statistical information derived from travel activity.
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In addition to receiving your requested statement, MileageManager brought to you by PrivilegeFlyer will periodically contact users with certain types of administrative messages. These messages will include a "Welcome Message" to confirm new membership; user requested statements and Email Alerts; notifications of new features or enhancements to the Service; expiration of membership notices; and other "customer satisfaction" and "Customer Service" issues.
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MileageManager brought to you by PrivilegeFlyer stores a cookie on your computer if you have cookies enabled. If you do not have cookies enabled, or refuse to accept cookies set by MileageManager brought to you by PrivilegeFlyer, you may be unable to use the MileageManager brought to you by PrivilegeFlyer Service. We use cookies for a variety of purposes, such as member authentication, all of which are intended to make MileageManager brought to you by PrivilegeFlyer a better service. As an example, we use a cookie to identify existing users of the Service when they enter the Website, specified by the user through the "Remember Me" function, so that we are able to pre-fill their MileageManager brought to you by PrivilegeFlyer User Name and so that they may receive a start page more optimized for current subscribers than for new users.
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MileageManager brought to you by PrivilegeFlyer is fully supported by the following Web browsers: Netscape 4.7 or higher, Internet Explorer 5.5 or higher and Opera 6 or higher. You can also use MileageManager brought to you by PrivilegeFlyer with these earlier browser versions: Netscape 4.0.8 or higher, Internet Explorer 5.0 or higher and Opera 5 or higher, however, these browsers do not properly support a technology called Cascading Stylesheets, which is used to control the site display. Without proper support, the Web pages will not be formatted correctly.
In addition to Cascading Stylesheets, MileageManager brought to you by PrivilegeFlyer also relies on JavaScript and Cookies. JavaScript is used to operate various navigational elements and Cookies allow MileageManager brought to you by PrivilegeFlyer to remember who you are once you've logged in. If JavaScript is disabled, most of the site's navigation buttons will not display, and if Cookies are disabled, the site will not work. No matter which browser you are using, you should enable all of these technologies to ensure that MileageManager brought to you by PrivilegeFlyer looks and functions properly.
If you are using one of the browsers listed above and are still experiencing difficulties, please contact Customer Support for further assistance.
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If you've received this message it's because you do not have JavaScript enabled on your browser or your browser does not support JavaScript. MileageManager brought to you by PrivilegeFlyer uses JavaScript to operate its navigational elements, therefore, JavaScript must be enabled/supported in order for MileageManager brought to you by PrivilegeFlyer
to function properly.
If you are not sure how to enable JavaScript on your Web browser, contact the browser's manufacturer for instructions. To find out if your browser is compatible with MileageManager brought to you by PrivilegeFlyer click here.
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MileageManager brought to you by PrivilegeFlyer utilizes Cascading Stylesheets to control the general look of the site. If you are encountering pages with formatting errors, you may have Stylesheets disabled or your browser may be incompatible with Stylesheets.
If you are not sure how to enable Cascading Stylesheets on your Web browser, contact the browser's manufacturer for instructions. To find out if your browser is compatible with MileageManager brought to you by PrivilegeFlyer click here.
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The MileageManager brought to you by PrivilegeFlyer site includes an Edit Profile section for reviewing or updating contact information and membership preferences, and an Add/Remove Program section for reviewing or updating Individual Information needed for accessing third-party Websites. If you are unable to change this information through the Website, please Contact Us for further assistance.
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You should contact MileageManager brought to you by PrivilegeFlyer for any questions or suggestions you have via our Contact Us form. For more information regarding privacy you can visit the Federal Trade Commission for an overview of privacy protection.
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Data is normally retained for at least 90 days after the termination of the Service unless otherwise requested by the customer. However, MileageManager brought to you by PrivilegeFlyer does not guarantee that such data will be retained and restorable upon the reactivation of a membership. Customers can request upon the termination of the Service to have their Personal Information purged. Any information deleted from the MileageManager brought to you by PrivilegeFlyer system will be completely removed from the system and all backup systems within seven days of the request.
The terms of the most current Privacy Policy will also apply to the Individual Information of former users of MileageManager brought to you by PrivilegeFlyer.
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Unless you have mastered the art of ESP, you currently have two options for viewing your MileageManager brought to you by PrivilegeFlyer statement - you can see it online or have it emailed to you. Of course, we will always review new technologies and applications that offer more options when it comes to accessing your MileageManager brought to you by PrivilegeFlyer statement.
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