Frequently Asked Questions
MileageManager takes the complicated task of tracking your frequent travel program activity and makes it simple by placing all of your activity — including balances, elite-level status and much more — right at your fingertips.
Below we've listed the most frequently asked questions regarding the MileageManager service. If you have a question that isn't answered here, please Contact Us and we will be happy to find the answer for you.
About MileageManager & How it Works
We fully expect to support all programs in the not too distant future. But, as it stands today, some programs still do not provide online statement information, and we can only support programs that provide this service.
We are always interested in adding new programs. If you know of a program that offers online statements, but that is not supported by MileageManager, please Contact Us to let us know about it.
Click here to view a list of all supported programs.
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Benefits of MileageManager
While others may offer applications similar to ours, none has all of the features you will find with MileageManager. Not only do we track your frequent traveler program activity, balances, and elite-level status, we also offer a variety of additional services to make the tracking of all your frequency programs easier. At any price, you simply will not find a better mileage tracking application than MileageManager.
But don't just take our word for it, Enroll for a complimentary 30-day, no obligation trial membership today and compare our service to the others that are out there. We're sure you won't be disappointed.
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As a part of a family, you have undoubtedly been faced with the difficult task of achieving fairness (in fact, you've probably spent several hours discussing the subject in some depth). When deciding on a pricing structure for MileageManager, we strove to set a fair price for all of our customers. Towards this end, we decided that, rather than provide discounts for families, we would offer MileageManager to everyone at one low price.
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MileageManager is strictly a mileage tracking service, and cannot help you book award tickets or redeem frequent flyer miles.
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Enrollment & Using MileageManager
We're glad you asked. To join MileageManager, just click the "Enroll" tab in the top right corner of any MileageManager page, complete the enrollment form, click "Accept" at the bottom of the form to accept our Terms of Service and begin reaping the benefits of our service - it's that easy.
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Your membership is valid for one year (365 days) from the date that you enroll. If you sign up for a free trial period, then, of course, your membership is valid for the trial period only. When you pay to continue your membership, it is good for 365 days from the expiration of your trial membership.
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Your account information will generally be available 1-2 days after you enroll. Because some programs download more frequently than others, you might see balances on some of your programs sooner than others. If your accounts have not been updated in more than two days, Contact Us for assistance.
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MileageManager can only track one account per frequency program per membership. Tracking additional accounts requires additional memberships.
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Check the User Name and Password that you were using when you tried to sign in. If you try to sign in five times using an invalid User Name or Password, MileageManager automatically locks your account for security reasons. Your account will be locked for a period of 24 hours before you can try signing in again. If you would like to have your account unlocked before that time, please Contact Us for assistance.
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Account & Statement Inquiries
We run an update on all of your accounts once every seven days. Unfortunately, that doesn't mean that you will always see your most recent activity within seven days. Why, you ask? Good question. We rely on the programs to post your account information. In other words, if your program hasn't yet posted your activity in your account, then it won't show up on your MileageManager statement. But, we can guarantee that if the programs have posted your activity, it will show up on your MileageManager statement no later than seven days after the program posts it.
^top Privacy, Security & Technology
We carefully safeguard all of your information, as the privacy of our members is paramount to us. We understand the need for our customers' personal data to be completely secure and private, and we have designed an advanced and highly sophisticated system to protect our customers' Individual Information. For details on how we keep your information secure; please refer to our comprehensive Privacy Policy for additional information and FAQs.
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MileageManager collects personal data such as your name, street address, telephone number, billing information, email address, and individual account data (i.e., your frequency account numbers and PINs or Passwords) when you enroll in this Service. This information is required in order to provide you with all of the benefits of the Service.
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We will never sell or rent your personally identifiable information to any third parties.
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MileageManager will not disclose any personally identifiable information, except where required to provide you with the MileageManager Service. For instance, MileageManager must disclose your user access information to the third-party Websites operated by frequency programs, which is necessary to obtain the information to administer our Service. MileageManager may release or share compiled data on all of its members, none of which would contain personally identifiable Information or statistical information derived from travel activity.
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In addition to receiving your requested statement, MileageManager will periodically contact users with certain types of administrative messages. These messages will include a "Welcome Message" to confirm new membership; user requested statements and Email Alerts; notifications of new features or enhancements to the Service; expiration of membership notices; and other "customer satisfaction" and "Customer Service" issues.
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The MileageManager site includes an Edit Profile section for reviewing or updating contact information and membership preferences, and an Add/Remove Program section for reviewing or updating Individual Information needed for accessing third-party Websites. If you are unable to change this information through the Website, please Contact Us for further assistance.
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You should contact MileageManager for any questions or suggestions you have via our Contact Us form. For more information regarding privacy you can visit the Federal Trade Commission for an overview of privacy protection.
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Data is normally retained for at least 90 days after the termination of the Service unless otherwise requested by the customer. However, MileageManager does not guarantee that such data will be retained and restorable upon the reactivation of a membership. Customers can request upon the termination of the Service to have their Personal Information purged. Any information deleted from the MileageManager system will be completely removed from the system and all backup systems within seven days of the request.
The terms of the most current Privacy Policy will also apply to the Individual Information of former users of MileageManager.
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